customer success intern Review

Item: customer success intern at Adobe
Rating: 5
Author: Anonymous

at Adobe

Placement (10 Months+)

Sales

london

Review Submitted: April 2023

Overall Rating

5 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

5/5 - Skills Development

5/5 - Support and Guidance

5/5 - Company Culture

5/5 - Overall Experience

5/5 - Future Career Prospects

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis.

Delivered two biggest projects:
(1) Value Vault - which is used to record value snippets & eventually turned out one of the KPIs for CSMs after receiving recognition in EMEA All Hands & received the award for 'Immediate Impact Winner'. In addition, it is implemented at a global level too now.
(2) EMEA Hub - created an engaging & interactive website for EMEA CSMs in MS teams with all essential links that a CSM & manager needs to perform their duties. Received appreciation from the leadership level team & launched it live on 18th April with the next steps to expand it for the America region too.
Day to day tasks:
-Building strategic partnerships with cross-functional teams to learn & share best practices.
- Supporting and driving the adoption of Adobe products across different Customer Success teams.
- Attend customer meetings to learn how their business objectives align with Adobe products to generate value realization.

Were you given much responsibility during your placement / internship?

Yes, helped CSMs with their routine work by automating some of the repetitive tasks. Understood their challenges and delivered some of the most impactful projects which went global and received recognition. In addition, assisted the marketing team with the Sustainability project.

Please rate how meaningful the work you were doing was

5/5

Skills Development

Have you learnt any new skills, or developed your existing skills?

Networking and presenting to a larger audience.

How would you rate the training provided during your experience?

5/5

How would you rate your development of industry-specific skills during the experience?

5/5

How would you rate your development of personal / soft skills during the experience?

5/5

Please rate how these skills have helped you in your career development

5/5

Support and Guidance

How much support and guidance did you receive during your placement / internship?

DMe CSM team is awesome! 🤩
Whenever in need, I always received support & guidance from everyone on the team which helped to understand various industries, products, and the whole eco-system in which a CSM operates.

How would you rate the support and guidance from your line manager?

5/5

How would you rate the support and guidance from the wider team?

5/5

Company Culture

What was the company culture and general atmosphere like?

I love Adobe work culture ❤️
It is transparent, diverse & inclusive. And I always felt like I have been working here for more than my placement period...feeling connected with the company & team so well.
I loved that as an intern, I had the same benefits as a permanent employee and especially volunteer opportunities - being able to offer my time & skills to the community.