Service Manager Review
at DXC
Degree Apprenticeship
Information Technology
Newcastle upon Tyne
Review Submitted: April 2026
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
5/5
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Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I have multiple roles in the service management space which I enjoy and gives me a variety of tasks but I am often waiting for training.
To what extent do you enjoy your programme?
5/5
I enjoy the new training and learning possibilities. I also like meeting new people in my team/same program.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt a lot about service management but have also developed my skills in business etiquette and communication.
Structure and Support
How well organised/structured is your programme?
5/5
This programme is very structured and planned out for apprentices and graduates as it allows new employees to ease into their role and also gives them the option to branch into different jobs in the company.
How much support do you receive from your employer?
5/5
People/assignment managers are always helpful and willing to talk about any issues that you may encounter.
How much support do you receive from your training provider when working towards your qualifications?
2/5
I haven't directly asked for help/feedback, but the feedback on assignments is often short and poor.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
A lot of the course is irrelevant to the role but it does allow me to understand how other IT processes work and gives me the option to switch roles more easily if I would like to.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are plenty of engagement events available to the academics in the course.
Recommendations & Advice
Would you recommend DXC to a friend?
Yes
Why?
It's a great job for anyone new to working in IT and very enjoyable to be part of the academic team.
What tips or advice would you give to others applying to DXC?
Don't worry about feeling to inexperienced/new to IT as DXC offers helpful training and assume that you have no prior experience.
