Pack Leader Review
at Dogs Play Limited
Level 2 Apprenticeship
Customer Service
Castle Gresley
Review Submitted: April 2026
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
monitor dogs play, customer service with the public welcoming their dog and updating their day as they leave. Cleaning duties including staff and dog facilities as well as outside checks and cleaning. preparing dogs food. Setting up for the day, laying our beds and bowls, health and safety checking the areas to be used. Enrichment activities with the dogs. Learning how to keep dogs safe, health check of dogs, basic first aid all through level 2 animal care
To what extent do you enjoy your programme?
5/5
I love my role and hope to stay and complete my level 3 in animal care.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Dog first aid and health checks
How to safely monitor dogs play
How to pick up on dogs body language
Lead/bite prevention method
customer service skills with the public
How to prevent Parvoe via deep clean areas
preparing dog food correctly
How to safely monitor dogs play
How to pick up on dogs body language
Lead/bite prevention method
customer service skills with the public
How to prevent Parvoe via deep clean areas
preparing dog food correctly
Structure and Support
How well organised/structured is your programme?
5/5
Monthly face to face meetings/lessons and support with Bottle Green Training. Reasonable adjustment support offered and reviewed monthly
Time given to complete apprenticeship work
Time given to complete apprenticeship work
How much support do you receive from your employer?
5/5
Time to complete apprenticeship work
Help and support from senior colleagues ongoing
Help and support from senior colleagues ongoing
How much support do you receive from your training provider when working towards your qualifications?
5/5
Monthly face to face meetings/lessons
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Helps me to learn the right skills and knowledge to safely care for dogs. I have learnt a lot since september 2025.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Christmas social meal
Charity event on site working as a team
Charity event on site working as a team
Recommendations & Advice
Would you recommend Dogs Play Limited to a friend?
Yes
Why?
It’s a very fun place to work! It’s a lovely job to have working with a wide variety of dog breeds, sizes and temperaments. All the staff and management are friendly and i enjoy working with them all.
What tips or advice would you give to others applying to Dogs Play Limited?
Have your own transport or access to transport
Have a passion for dogs!
Be willing to learn in the job and undertake classes and meetings onsite
Have a passion for dogs!
Be willing to learn in the job and undertake classes and meetings onsite
