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Customer Service Advisor Review

at Molson Coors Beverage Company

Level 3 Apprenticeship

Customer Service

Burton upon Trent

Review Submitted: April 2026

Overall Rating

4.5 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role
5/5 - Skills Development
4.2/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5
My role is to take customer calls and log their maintenance issues. I also plan in beer fitting installs in pubs/bars and restaurants across the South Region of the UK

To what extent do you enjoy your programme?

5/5
Really enjoying it so far

Skills Development

Have you learnt any new skills or developed existing skills?

5/5
Yes I have developed my people skills a lot and I can deal with difficult situations better now.

Structure and Support

How well organised/structured is your programme?

4/5
Well structured,

How much support do you receive from your employer?

5/5
I receive a lot of support form my manager and my team around me

How much support do you receive from your training provider when working towards your qualifications?

3/5
A decent amount of help

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

4/5
Yes it helps me but sometimes could be a little more relevant

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

5/5
Yes, we organise team events ever 1-2 months and have regular drinks at the thirst bar. Also we arrange charity runs/walks often.

Recommendations & Advice

Would you recommend Molson Coors Beverage Company to a friend?

Yes

Why?

Great place to work, good benefits of working for the company, the culture and values, they always put people first.

What tips or advice would you give to others applying to Molson Coors Beverage Company?

be yourself in the application process and the interviews
In This Review
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