Reception Review
at Leonardo
Level 2 Apprenticeship
Hospitality Management
Newcastle upon Tyne
Review Submitted: April 2026
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
Answering and Directing Calls
Managing Reception Area
Handling Mail and Deliveries
Scheduling and Bookings
Administrative Support
Problem-Solving
To what extent do you enjoy your programme?
Skills Development
Have you learnt any new skills or developed existing skills?
Structure and Support
How well organised/structured is your programme?
How much support do you receive from your employer?
How much support do you receive from your training provider when working towards your qualifications?
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
Recommendations & Advice
Would you recommend Leonardo to a friend?
Why?
The hotels are known for their modern, stylish, and affordable accommodation in prime urban locations.
What tips or advice would you give to others applying to Leonardo?
Tell them why you're good at those things and provide real-world examples for everything you mention.