Learning and Development Admin Apprentice Review

Item: Learning and Development Admin Apprentice at South Warwickshire University NHS Foundation Trust
Rating: 4.9
Author: Anonymous

at South Warwickshire University NHS Foundation Trust

Level 4/5 Apprenticeship

Customer Service, Healthcare

Warwick

Review Submitted: April 2026

Overall Rating

4.9 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

5/5 - Skills Development

4.8/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

My role consisted of completing day-to-day admin jobs such as answering shared inbox emails as well as my own, answering phone calls, setting up and attending meetings. Other tasks were to retrieve data and fill out spreadsheets for any staff on study leave within the organisation. I complete processes for students from universities that come out on placement to our organisation, meaning they get ID badges, training and IT set up in time.

To what extent do you enjoy your programme?

5/5

I enjoy my programme as it consists of a wide variety of topics so I could always do something different rather than staying on the same thing all the time.

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

I've learnt skills on adult learning and the theories that relate to this, I've significantly developed my skills and understanding on incorporating EDI in L&D interventions, consultancy tools such as SWOT and 5 whys. I've learnt how to measure the impact on return on expectation and investment and many more things.
From my job role my communication skills have developed alongside my confidence levels, my knowledge on the NHS and healthcare world has been a new skill I've learnt.

Structure and Support

How well organised/structured is your programme?

5/5

My programme was/is clearly structured, I know who exaclty to talk to and what actions to take. It's organised as well, for example, scheduled meetings.

How much support do you receive from your employer?

5/5

I receive high amounts of support from either my colleagues in the team or the teams/departments across the organisation like Freedom to Speak, EDI, OD.

How much support do you receive from your training provider when working towards your qualifications?

5/5

I received great support from my training provider. I had 2 weekly 121's with my tutor to catch up on any pieces of outstanding work, or upcoming pieces of work, or to just catch up about how I'm feeling with the course. There were sessions I could attend to get help and advice within my EPA that the provider ran once a month. My tutor always responded to my emails in a timely manner helping to answer my questions.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

I feel like now I have a better understanding in almost everything that I do within my role and the new tasks/objectives that I have been given. I understand reasoning for process more and I have more factors to consider and think about when completing my work.