Apprentice Receptionist / Business Support Review
at Calderdale Council
Level 3 Apprenticeship
Customer Service
Halifax
Review Submitted: April 2026
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role involved doing admin tasks, covering council building reception desks, room bookings and business support requests.
To what extent do you enjoy your programme?
4/5
I did my Business Admin apprenticeship whilst working full time and enjoyed the role I was in
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I became more confident during and after my apprenticeship and gained lots more customer service skills
Structure and Support
How well organised/structured is your programme?
5/5
The structure was good in my role, I worked 4 days per week and studied 1 day per week
How much support do you receive from your employer?
5/5
Support from my line manager and employer was good and very flexible at the time
How much support do you receive from your training provider when working towards your qualifications?
4/5
The support from the college and mentor was excellent in order to complete my apprenticeship
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
The qualification and skills learnt in my apprenticeship has helped me develop through roles in the authority and lead me to a career in HR 10 years later
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
N/A
Recommendations & Advice
Would you recommend Calderdale Council to a friend?
Yes
Why?
I enjoy working for the Council, we have friendly employees and managers and it is overall a nice place to work.
What tips or advice would you give to others applying to Calderdale Council?
Treat others with the respect and kindness that you would like to be treated with.
