Assistant Manager Review
at GLL
Higher Level Apprenticeship
Business Management
South Norwood
Review Submitted: April 2026
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
An Assistant Manager at South Norwood Leisure Centre plays a key role in ensuring the facility runs smoothly, safely, and delivers a high-quality experience for customers. The position blends operational oversight, team leadership, and customer service, with a strong focus on meeting performance and safety standards.
On a day-to-day basis, the role typically involves supervising staff across different areas of the centre, such as the gym, swimming pool, fitness classes, and reception. This includes organising rotas, providing guidance, and stepping in to support the team during busy periods. You’re also responsible for maintaining staff morale and ensuring everyone is working efficiently and professionally.
Customer service is a major part of the job. This means handling enquiries, resolving complaints, and ensuring visitors have a positive experience. You may also be involved in promoting memberships, supporting sales targets, and helping to deliver community engagement initiatives or events.
Health and safety responsibilities are central to the role. This includes ensuring compliance with regulations, carrying out regular checks, overseeing pool safety, and making sure all equipment is properly maintained. In many cases, you’ll act as the duty manager, meaning you’re the go-to person in emergencies or for any operational issues.
Administrative duties also form part of the role. These can include managing budgets, monitoring performance metrics, completing reports, and supporting the Centre Manager with business planning and targets.
Overall, the role is dynamic and people-focused. It requires strong leadership, organisation, and problem-solving skills, as well as the ability to balance customer satisfaction with operational efficiency.
On a day-to-day basis, the role typically involves supervising staff across different areas of the centre, such as the gym, swimming pool, fitness classes, and reception. This includes organising rotas, providing guidance, and stepping in to support the team during busy periods. You’re also responsible for maintaining staff morale and ensuring everyone is working efficiently and professionally.
Customer service is a major part of the job. This means handling enquiries, resolving complaints, and ensuring visitors have a positive experience. You may also be involved in promoting memberships, supporting sales targets, and helping to deliver community engagement initiatives or events.
Health and safety responsibilities are central to the role. This includes ensuring compliance with regulations, carrying out regular checks, overseeing pool safety, and making sure all equipment is properly maintained. In many cases, you’ll act as the duty manager, meaning you’re the go-to person in emergencies or for any operational issues.
Administrative duties also form part of the role. These can include managing budgets, monitoring performance metrics, completing reports, and supporting the Centre Manager with business planning and targets.
Overall, the role is dynamic and people-focused. It requires strong leadership, organisation, and problem-solving skills, as well as the ability to balance customer satisfaction with operational efficiency.
To what extent do you enjoy your programme?
5/5
I really enjoyed the programme, it gave me a deep insight into management and leadership principles and models. I learnt a lot about myself and I have used the course to develop not just my understanding but myself as leader.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt a variety of leadership and coaching models, as well as developing active listening skills.
Structure and Support
How well organised/structured is your programme?
5/5
Very well organised, there is a good structure to the course which is easy to follow
How much support do you receive from your employer?
5/5
Lots of support from the employer
How much support do you receive from your training provider when working towards your qualifications?
5/5
Tremendous support from the training provider
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
This qualification has given me a great insight into people management.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Lots of extra-curricular activities across not just the centre / partnership, but the company as a whole
Recommendations & Advice
Would you recommend GLL to a friend?
Yes
Why?
Superb organisation, great fun to work for
What tips or advice would you give to others applying to GLL?
It will be the best decision of your professional life.
