General Manager Review
at GLL
Degree Apprenticeship
Hospitality Management
South Lakeland
Review Submitted: April 2026
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Operational leadership: Ensuring the site runs safely, efficiently, and in line with GLL standards.
Team management: Leading, developing, and motivating staff across fitness, customer service, and operations teams.
Financial performance: Managing budgets, driving income, and controlling costs to meet targets.
Customer experience: Making sure members and visitors receive a high-quality, inclusive service.
Health & safety compliance: Ensuring all safeguarding, safety, and regulatory requirements are met.
Community engagement: Building relationships with local partners and increasing participation in health and wellbeing activities.
Strategic delivery: Implementing GLL’s wider objectives around public health, accessibility, and participation in sport and leisure.
Team management: Leading, developing, and motivating staff across fitness, customer service, and operations teams.
Financial performance: Managing budgets, driving income, and controlling costs to meet targets.
Customer experience: Making sure members and visitors receive a high-quality, inclusive service.
Health & safety compliance: Ensuring all safeguarding, safety, and regulatory requirements are met.
Community engagement: Building relationships with local partners and increasing participation in health and wellbeing activities.
Strategic delivery: Implementing GLL’s wider objectives around public health, accessibility, and participation in sport and leisure.
To what extent do you enjoy your programme?
5/5
I enjoy my programme to a great extent. It provides a good balance of academic learning and practical workplace experience, which helps me develop both professionally and personally.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, I’ve developed a range of new skills and strengthened existing ones. I’ve improved my leadership and communication skills through managing teams, as well as my organisational and time management skills by balancing work and study. I’ve also gained more confidence in decision-making and problem-solving
Structure and Support
How well organised/structured is your programme?
5/5
The programme is well organised and clearly structured. There is a good balance between university learning and workplace responsibilities, with clear expectations and support in place
How much support do you receive from your employer?
5/5
I receive a high level of support from my employer. I’m given regular guidance, opportunities to develop, and flexibility to balance my work responsibilities with my university studies
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive a high level of support from my training provider. Tutors are accessible and responsive, and I’m given clear guidance, feedback, and resources to help me progress towards my qualification.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel my qualification helps me perform much better in my role. It gives me a deeper understanding of leadership, operations, and decision-making, which I can apply directly in the workplace.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
es, there are a range of extra-curricular activities available at work, including staff social events, wellbeing initiatives, and opportunities to get involved in community or networking events. These help build team relationships and engagement outside of daily duties
Recommendations & Advice
Would you recommend GLL to a friend?
Yes
Why?
GLL provides strong chances for career progression, especially through apprenticeships, training, and internal promotions. There are clear pathways to develop skills in leadership, operations, and customer service, and employees are encouraged to take on new responsibilities and grow within the organisation. The focus on learning and development makes it a good place to build a long-term career in the leisure industry.
What tips or advice would you give to others applying to GLL?
My advice would be to show enthusiasm for working with people, be open to learning, and highlight any customer service or teamwork experience. GLL values development, so a willingness to grow and take on responsibility is really important
