Customer Account Executive Review
at Unilever
Degree Apprenticeship
Business Management, Sales
Kingston upon Hull
Review Submitted: April 2026
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Mmy role focuses on building and managing strong relationships with clients while driving business growth. I’m responsible for understanding client needs, presenting tailored solutions, and ensuring accounts are managed effectively from initial contact through to ongoing partnership.
On a day-to-day basis, this involves speaking with existing and prospective clients, managing a portfolio of accounts, and identifying opportunities to upsell or expand services. I spend time preparing proposals, negotiating terms, and collaborating closely with internal teams such as marketing, operations, and finance to make sure client expectations are met. I also track performance against targets, update CRM systems, and review pipeline activity to ensure progress toward sales goals. The role is fast-paced, people-focused, and requires strong communication, organisation, and problem-solving skills.
On a day-to-day basis, this involves speaking with existing and prospective clients, managing a portfolio of accounts, and identifying opportunities to upsell or expand services. I spend time preparing proposals, negotiating terms, and collaborating closely with internal teams such as marketing, operations, and finance to make sure client expectations are met. I also track performance against targets, update CRM systems, and review pipeline activity to ensure progress toward sales goals. The role is fast-paced, people-focused, and requires strong communication, organisation, and problem-solving skills.
To what extent do you enjoy your programme?
5/5
I really enjoy the programme as it allows me to gain hands-on experience while developing new skills and knowledge alongside my role. I find the balance between work and learning rewarding and feel it supports my personal and professional growth.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, I have developed existing skills such as communication, organisation, and time management, while also learning new skills including client relationship management, problem-solving, and using industry-specific systems and tools.
Structure and Support
How well organised/structured is your programme?
5/5
The programme is well organised and structured, with clear expectations and support in place. The balance between work and learning is well managed, making it easy to stay on track and understand what is required at each stage.
How much support do you receive from your employer?
5/5
I receive a good level of support from my employer, with my manager and team always available for guidance when needed. Regular check-ins, clear communication, and encouragement with my learning help me feel supported throughout the programme.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive a good level of support from my training provider through regular check-ins, clear guidance, and timely feedback on my work. They are always available to answer questions and provide support, which helps me stay on track with my qualifications.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My qualification supports me well in performing my role, as it reinforces the knowledge and skills I use day to day. It helps me better understand my responsibilities, apply best practice, and build confidence in my decision-making at work.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, there are extra-curricular activities available, including social events and team activities that encourage engagement across the business. There are also opportunities to attend professional networking events, which helps build relationships and develop skills outside of day-to-day work.
Recommendations & Advice
Would you recommend Unilever to a friend?
Yes
Why?
I would recommend Unilever to a friend because it offers strong support, great development opportunities, and a positive working culture. The business values learning and progression, and there is a good balance between gaining hands-on experience and building professional skills in a supportive environment.
What tips or advice would you give to others applying to Unilever?
I would advise others applying to Unilever to be themselves and show genuine enthusiasm for the company and its values. It’s helpful to research the role and brand, prepare examples that demonstrate your skills, and be open to learning, as Unilever values curiosity, collaboration, and development.
