Customer Care Advisor Review
at Tandem Electrical Ltd.
Level 3 Apprenticeship
Customer Service
Southampton
Review Submitted: April 2026
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role is a customer care advisor, helping schedule repairs for new tenants with one of our engineers. I am also taking part in a Level 3 Team Leader apprenticeship, this is completed during my working hours.
To what extent do you enjoy your programme?
5/5
This apprenticeship will help me run the customer care department more efficiently, what I love most about this is how supportive Tandem have been.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Structure and Support
How well organised/structured is your programme?
5/5
The apprenticeship is broken down into modules, allowing you to concentrate on one section at a time. This approach makes the learning process more manageable, helping build knowledge step by step without feeling overwhelmed.
How much support do you receive from your employer?
5/5
I feel very supported by my employer throughout my apprenticeship. They provide clear guidance, regular feedback and their encouragement and willingness to invest time in my learning have helped me grow in confidence.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training provider is also incredibly supportive, offering constant guidance.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My apprenticeship is help me develop my leadership, communication, and organisational skills. Through hands-on experience and guidance from my employer, I am learning how to support others, manage responsibilities effectively, and make confident decisions in a professional setting
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Recommendations & Advice
Would you recommend Tandem Electrical Ltd. to a friend?
Yes
Why?
Tandem is an excellent employer that truly values and supports its staff. They create a positive working environment, encourage professional development and always show appreciation for hard work.
What tips or advice would you give to others applying to Tandem Electrical Ltd.?
A great tip for a new starter at Tandem is to stay proactive and open to learning. Ask questions whenever you’re unsure, take initiative in your tasks, and make the most of the experience and knowledge from the team.
