Service Desk Manager Review
at Selco Builders Warehouse
Level 2 Apprenticeship
Information Technology
Wythall
Review Submitted: April 2026
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Manage the Service Desk, providing support to both internal colleagues and customers
To what extent do you enjoy your programme?
3/5
Information was valuable and could be used to carry out my role.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Gained skills in using CoPilot to help carry out daily tasks.
Structure and Support
How well organised/structured is your programme?
3/5
Structure of the training not aligned to how I like to learn new skills, but overall was organised well.
How much support do you receive from your employer?
5/5
Employer was supportive in the projects I needed to complete
How much support do you receive from your training provider when working towards your qualifications?
4/5
Very structured in how to get support using dedicated coaches.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
Skills obtained have been useful in my everyday role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes....charity events and time off to support the community
Recommendations & Advice
Would you recommend Selco Builders Warehouse to a friend?
Yes
Why?
A company that looks after its colleagues and provides opportunities to grow through apprenticeships.
What tips or advice would you give to others applying to Selco Builders Warehouse?
Show that you share Selco’s values—teamwork, reliability, and putting the customer first.
