Energy Specialist - Expert Review
at E.ON UK
Higher Level Apprenticeship
Customer Service
Nottingham
Review Submitted: April 2026
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
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Skills Development
4.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Lots of coaching, training and looking for things to improve within the department. Can involve taking complaint escalations, providing guidance and supporting complex cases within the team. The area I work in deals with stakeholder complaints, which involves trying to balance customer expectations against stakeholder requests within a regulatory framework.
To what extent do you enjoy your programme?
5/5
The apprenticeship helps embed the continuous improvement process, which supports with making improvements within the business and being able to evidence the need for certain changes and deliver measurable results.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I've learnt how to review different types of data and create improvements like making the data better quality to be able to accurately pinpoint what our customers are saying (and causing them the need to complain). I've also gained experience of working with different internal departments to make wider business improvements.
Structure and Support
How well organised/structured is your programme?
5/5
I really enjoy the structure, as it's broken down into smaller sections. There is a mix of Classroom, self learning, videos, reading, and knowledge quiz's. This is followed up with a practical exercise (or project) which you complete as you go through each of the sections.
How much support do you receive from your employer?
5/5
Work provides 1 day a week for studying and working on the project. There are other people within the business that are at different stages of the apprenticeship, which I'm able to reach out to, if needed for support. The department I work within is a good environment for 'continuous improvement' which has thankfully really helped.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I'm able to book in 1-1 sessions with my tutor and they've kindly provided us with coaches that we can also ask for support and get general tips with the project work.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It evidences the knowledge and skill set to be able to work on continuous improvement projects. I also feel more confident with looking at solutions to problems and being able to evidence any improvements with data/numbers.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
There are some, although I don't personally partake in any. I know we sponsor Nottingham Forest and occasionally there is a chance to enter competitions to win tickets to local games. There are things like book clubs and a local internal system (Slack) where there are groups that you can join for various things or support (like wellbeing, health, mental health support etc).
Recommendations & Advice
Would you recommend E.ON UK to a friend?
Yes
Why?
Really flexible employer, supportive environment and not much hierarchy. Lots of options if you want to work out of hours and also if you just want to work a 9-5. The main focus is around helping customers and its mostly hybrid type working (so only a couple of days each week working in the office). Some teams may also be completely remote (although these are mostly out of hours teams that work evenings and weekends).
What tips or advice would you give to others applying to E.ON UK?
You just have to remember that the company is very customer-centric - everyone is capable of speaking to customers - so there can be times when you may need to pick up the phone (regardless of level or department). You'll also need to be sure to accept any offered interviews straightaway, as applications can close early.
