Customer Operations Future Manager Review
at Royal Mail Group
Level 3 Apprenticeship
Logistics and Operations
Basingstoke
Review Submitted: March 2026
Overall Rating
2.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
4/5
-
Skills Development
2.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
First line management role, managing around 30 postal workers.
To what extent do you enjoy your programme?
3/5
Existing Royal Mail managers weren't very supportive...
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Structure and Support
How well organised/structured is your programme?
1/5
Was no structure planned or implemented by Royal Mail. Everything was left to local managers' decision.
How much support do you receive from your employer?
2/5
How much support do you receive from your training provider when working towards your qualifications?
4/5
The main issue was related to annual leave periods, which were not taken into consideration. The training provider continued to expect the same level of engagement and assigned an unchanged volume of tasks, projects, and assignments, as though we were fully available at work.
As a result, this led to delays and increased stress. Several of us raised these concerns with the training provider; however, no action was taken to address the issue.
As a result, this led to delays and increased stress. Several of us raised these concerns with the training provider; however, no action was taken to address the issue.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
I have learnt a lot of theories but Royal Mail's lack of engagement meant that I mostly performed trivial work and didn't have the opportunity to apply my theoretical knowledge.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
No
Recommendations & Advice
Would you recommend Royal Mail Group to a friend?
No
Why?
The working environment is often chaotic, with limited managerial support. At times, managers appear disengaged or overly competitive, which can result in individuals feeling sidelined.
What tips or advice would you give to others applying to Royal Mail Group?
To consider applying somewhere else.
