Customer Experience Review
at NHS Property Services
Higher Level Apprenticeship
Business Management, Finance, Management Consulting, Project Management, UX/UI Design
Cheshire, UK
Review Submitted: March 2026
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Responsible for the strategic design, planning, and delivery of customer centric solutions that enhance the overall customer experience and drive business value transformation across NHS Property Services. Accountable for the development and execution of NHSPS customer experience objectives and continuous improvement culture.
To what extent do you enjoy your programme?
5/5
Loved the program, it really helped me to hone my leadership skills
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
My leadership, coaching and time management skills have improved greatly
Structure and Support
How well organised/structured is your programme?
5/5
Well structured and organised throughout
How much support do you receive from your employer?
5/5
Full support, line manager was excellent from start to finish
How much support do you receive from your training provider when working towards your qualifications?
5/5
Excellent coach once I moved to the end point assessment
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Having greater structure in my approach, helps with my overall leadership style
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Lots of professional networking events and CSR activities to engage in
Recommendations & Advice
Would you recommend NHS Property Services to a friend?
Yes
Why?
Great people focused organisation with a real drive to develop internal talent
What tips or advice would you give to others applying to NHS Property Services?
Take some time to understand the NHS and be eager to drive change and improvement across the work you do
