Customer Operations Support Manager Review
at Royal Mail Group
Higher Level Apprenticeship
Logistics and Operations
Crawley, West Sussex
Review Submitted: March 2026
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
-
Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My job role in varied, You have to be able to manage as a Line Manager, moving from site to site, with different needs and roles. You force yourself to take an hour out to work on your course. Royal Mail are very helpful in ensuring you get the time you need (if you ask).
To what extent do you enjoy your programme?
5/5
I did really enjoy it, I personally haven't really studied in 25 years, since I left college. The course was hard to fit in around the day to day work but I enjoyed the challenge.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Most definitely. The course I studied really opened up my mind to the processes of Management.
Structure and Support
How well organised/structured is your programme?
5/5
The course is very well structured. But try not to fall behind as it can make you lose you place with the course and you end up doing things in the wrong order and it becomes confusing.
How much support do you receive from your employer?
4/5
Royal Mail are very supportive with the whole apprentice/scholar programme. But they will forget about you if you don't say you need help.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Five star... The tutors are really top notice. Any questions they are ready to answer, help and guide.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
No one really tells you how to go from a Postie to a Manager. It's a sink or swim. The course was really helpful in getting your head/attitude/style into the mindset of a Royal Mail manager.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
There are but that really up to you and your colleagues to arrange.
Recommendations & Advice
Would you recommend Royal Mail Group to a friend?
Yes
Why?
If you want to get ahead within Royal Mail. The Education you acquire in vital and really help you stand out from the crowd.
What tips or advice would you give to others applying to Royal Mail Group?
Take your time when choosing. Decide which direction you wish to follow. Also get your line manager or your area manager on your side and supporting your development. This helps wonders when it comes to the final assessment.
