Customer Operations Manager Review
at Royal Mail Group
Level 2 Apprenticeship
Logistics and Operations
Inverness / Inbhir Nis
Review Submitted: March 2026
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
As a Customer Operations Future Manager I was responsible for a section of the operational area of Inverness Delivery Office. I was responsible for resourcing, performance management, health and safety and engagement.
To what extent do you enjoy your programme?
5/5
The Babington course I undertook provided a comprehensive and valuable education in how to manage with clarity and purpose. Leading a team, providing good levels of engagement and communication and project management. I quickly became aware of the benefits this learning had in real world terms.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Performance management - understanding how to manage different personality with equity.
Resource planning - learning the importance of proactive planning.
Project management - developing the skills necessary to see a project through from beginning to end.
Resource planning - learning the importance of proactive planning.
Project management - developing the skills necessary to see a project through from beginning to end.
Structure and Support
How well organised/structured is your programme?
5/5
Babington had structured the course brilliantly to tie learning in with real world experiences.
How much support do you receive from your employer?
5/5
My line manager provided excellent support throughout my apprenticeship. Regular 1-2-1 meeting and enshrining my learning time.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I can' t praise my mentor enough. Calm, knowledgeable and contactable.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Coming from a different industry, I very limited experience of logistics and operational management. My apprenticeship provided a framework upon which I could develop my skills further.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Regular training courses and networking events held at Royal Mail centres across the UK.
Recommendations & Advice
Would you recommend Royal Mail Group to a friend?
Yes
Why?
Royal Mail employees come from a wonderfully diverse range of backgrounds, with a wealth of different experiences. If you are hard working, keen to think on your feet and enjoy working as part of a team, then you can thrive.
What tips or advice would you give to others applying to Royal Mail Group?
Maintain an open mindset, focus on solutions rather than problems.
