CRB - Insurance Professional Apprenticeship Review

I am part of the claims team, where I help manage and process claims. I am learning how to handle a case from the initial notification all the way through to settlement, gaining exposure to every stage of the claims lifecycle. As part of my role, I regularly visit external parties such as underwriters, surveyors, and other key stakeholders alongside my team, which helps me build industry knowledge and develop my professional network. I also benefit from one dedicated study day each week to focus on the coursework and requirements of my apprenticeship.

The apprenticeship programme is very well organised and structured. There are clear deadlines and timelines set out from the start, with regular check‑ins from skills coaches to keep everything on track. There are also plenty of resources available 24/7, which makes it easy to stay supported and manage the workload effectively.

I receive a lot of support from my employer. I never feel pressured, and I always feel comfortable asking questions or asking for help when I need it. The team is encouraging, understanding, and genuinely wants me to do well, which makes me feel supported and happy coming to work every day.

I receive a good level of support from my training provider. You can work independently, but whenever you need help, your skills coach is always available. There’s also a general support email you can contact for questions, and they respond quickly. On top of that, there are lots of resources available, which makes it easy to get guidance whenever you need it.

Yes

I would highly recommend working at WTW because the people and work culture are genuinely supportive, collaborative, and welcoming. From day one, you feel encouraged to learn, grow, and ask questions without any pressure. The teams are friendly, the environment is positive, and there are plenty of opportunities to develop both professionally and personally. It’s a place where you feel valued and enjoy coming to work every day.