Customer Development Degree Apprentice Review

Item: Customer Development Degree Apprentice at Unilever
Rating: 4.9
Author: Anonymous

at Unilever

Degree Apprenticeship

Sales

Kingston upon Thames

Review Submitted: March 2026

Overall Rating

4.9 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

5/5 - Skills Development

4.8/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

As a Customer Account Executive, I support the relationship between Unilever and Morrisons by acting as a main point of contact for day‑to‑day needs. I help deliver customer-specific plans, including promotions and product launches, to drive sales and strong in‑store execution. My role involves monitoring performance data to identify opportunities and quickly resolve issues. I also work closely with Category, Shopper, and cross‑functional teams to ensure all activity is aligned and delivered smoothly.

To what extent do you enjoy your programme?

5/5

I really enjoy my programme, as it gives me the chance to build my skills while gaining real experience in a fast‑paced commercial environment. The mix of on‑the‑job learning and academic study keeps the work varied and helps me see how my development is progressing. I especially like having responsibility on real projects and being part of a supportive team that helps me grow. Overall, the programme feels rewarding, engaging, and well suited to my career goals.

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

I’ve developed a range of new skills while also strengthening existing ones. I’ve improved my data skills through analysing sales performance, tracking availability, and interpreting trends to support customer conversations. I’ve also built stronger communication and relationship‑management skills by working closely with retailers and cross‑functional teams. Alongside this, I’ve developed greater confidence in planning, organisation, and taking ownership of tasks within a fast‑paced commercial environment.

Structure and Support

How well organised/structured is your programme?

5/5

The programme is well‑organised and provides a good balance between structured learning and hands‑on experience. There is clear guidance on what is expected at each stage, and support is available from managers, mentors, and the wider team. The combination of academic modules and on‑the‑job development is planned in a way that builds skills progressively over time. Overall, the structure helps me stay on track and feel confident in my development.

How much support do you receive from your employer?

5/5

I receive a strong level of support from my employer, both in my day‑to‑day role and throughout my apprenticeship programme. My manager and wider team are always available to offer guidance, answer questions, and help build my confidence as I take on more responsibility. I also benefit from structured check‑ins, mentorship, and access to learning resources that help me develop my skills. Overall, I feel well supported and encouraged to grow throughout my apprenticeship.

How much support do you receive from your training provider when working towards your qualifications?

5/5

I receive a good level of support from my training provider when working towards my qualifications. They offer structured guidance, regular check‑ins, and clear expectations for each module, which helps me stay on track. I’m able to reach out for help when needed, whether that’s with academic work, planning deadlines, or understanding assessment criteria. Overall, their support makes the qualification side of my apprenticeship feel manageable and well‑organised.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

feel that my qualification supports my role well by giving me a strong foundation in the theory behind what I do day‑to‑day. The content helps me understand key concepts in marketing, customer management, and business strategy, which I can apply directly in my work. It also helps build my confidence by reinforcing why certain processes or approaches are used within the team. Overall, the qualification complements my role and enhances my ability to perform effectively.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

4/5

Unilever offers a variety of social events, wellbeing activities, and volunteering opportunities throughout the year. There are lots of ways to get involved outside of your day‑to‑day role, whether you’re looking for something social, developmental, or community‑focused.

Recommendations & Advice

Would you recommend Unilever to a friend?

Yes

Why?

I would recommend Unilever to a friend because it’s a supportive and inclusive place to work, with strong opportunities for personal and professional development. The culture is friendly, collaborative, and encourages you to take ownership while still having great guidance around you. There are lots of exciting projects to get involved in, and you feel like the work you do genuinely makes an impact. Overall, it’s a great environment to grow your skills, meet new people, and build a meaningful career.

What tips or advice would you give to others applying to Unilever?

If you’re applying to Unilever, my biggest advice is to be yourself and show genuine passion for the work you want to do. Take the time to research the company’s values and brands so you can clearly explain why Unilever is the right fit for you. During the application process, focus on giving real examples that show your strengths, teamwork, and willingness to learn.

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