Business Support Senior Assistant - Technology Support Review
at WTW
Higher Level Apprenticeship
Business Operations, Data Analysis, Insurance and Risk Management
Ipswich
Review Submitted: March 2026
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am currently working for WTW as a data analyst apprentice within CRB GB Central Operations. My role involves working with colleagues from across the business to deliver reporting and analytics which provide valuable insights to help make key business decisions. I am developing a strong skill set within the field of data management and analytics. I am becoming proficient with Microsoft tools such as Power BI, Excel and SSMS, using them day-to day.
To what extent do you enjoy your programme?
5/5
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
- New technologies (Power BI, Excel, Power Automate)
- New coding languages (SQL, R)
- Data literacy
- Problem-solving skills
- Communication skills
- Presentation skills
- New coding languages (SQL, R)
- Data literacy
- Problem-solving skills
- Communication skills
- Presentation skills
Structure and Support
How well organised/structured is your programme?
4/5
- Regular scheduled catch-up sessions with learning mentor
- Work projects assigned to link accordingly to coursework plan
- Four in-person courses at training centre for hands-on workshops
- EPA project planned well in advance to meet KSB assessment objectives
- Work projects assigned to link accordingly to coursework plan
- Four in-person courses at training centre for hands-on workshops
- EPA project planned well in advance to meet KSB assessment objectives
How much support do you receive from your employer?
4/5
- Fridays blocked out as designated study days to support apprenticeship progress
- Coursework drafts reviewed by line manager and team members for enhancements
- Two team members had completed the apprenticeship so could provide useful insights from experience
- Coursework drafts reviewed by line manager and team members for enhancements
- Two team members had completed the apprenticeship so could provide useful insights from experience
How much support do you receive from your training provider when working towards your qualifications?
4/5
- Regular scheduled catch-up sessions with learning mentor
- Feedback provided on each coursework submission to ensure all KSB criteria were met for a successful gateway process
- Four in-person courses at training centre for hands-on workshops
- Feedback provided on each coursework submission to ensure all KSB criteria were met for a successful gateway process
- Four in-person courses at training centre for hands-on workshops
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
- Particularly important in the early stages of the apprenticeship for fundamental principles and groundwork for data analysis
- Offered opportunity to explore tools and technologies wider than those in scope for my day-to-day role
- Offered opportunity to explore tools and technologies wider than those in scope for my day-to-day role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
- Monthly coffee randomiser networking sessions
- Early careers panel events
- Annual charity quiz
- Insurance professionals evening
- Early careers panel events
- Annual charity quiz
- Insurance professionals evening
Recommendations & Advice
Would you recommend WTW to a friend?
Yes
Why?
- Offer one of the best apprenticeship programmes out there (guaranteed permanent employment upon successful programme completion)
- Ongoing career support received and a clear structure to your programme journey
- Form great connections with your apprentice cohort and your wider team / line of business
- Strong company values reflected by colleagues who always show willingness to support
- Ongoing career support received and a clear structure to your programme journey
- Form great connections with your apprentice cohort and your wider team / line of business
- Strong company values reflected by colleagues who always show willingness to support
What tips or advice would you give to others applying to WTW?
- Stay notified for WTW releasing apprenticeship vacancies (usually around October/November for starting the following September)
- Researching into the company can be useful for any subsequent interviews
- Demonstrating enthusiasm and an eagerness to learn and develop goes a long way
- Researching into the company can be useful for any subsequent interviews
- Demonstrating enthusiasm and an eagerness to learn and develop goes a long way
