First Line Support Desk Review
at 5M Solutions
Level 3 Apprenticeship
Computer Systems Engineering, Customer Service
Pendeford
Review Submitted: March 2026
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am in charge of managing my assigned tickets which can be many unique activities like: running security scans, testing websites, adding features to sites, etc.
To what extent do you enjoy your programme?
4/5
I enjoy my day to day Job because it is always unique and the time flies by however Apprentice training weeks can feel long and hardcore due to having to be on a teams call all day for 5 days.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
At 5ms everyday I learn something new because there is a wide range of unique problems that clients can have which ever expands my knowledge
Structure and Support
How well organised/structured is your programme?
5/5
How much support do you receive from your employer?
5/5
How much support do you receive from your training provider when working towards your qualifications?
5/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Every 3 months there is a group outing to do a random activity that has been organised by one of the team members. Every 2 weeks there is a team lunch
Recommendations & Advice
Would you recommend 5M Solutions to a friend?
Yes
Why?
The team are all very friendly and funny making them pleasant to work with
What tips or advice would you give to others applying to 5M Solutions?
Prepare by trying to learn about the company
