Assistant Digital Content Manager Review

As a Digital Content Manager in Centrica’s Customer Experience team, I managed the British Gas Business section of the website, ensuring customer journeys were clear and easy to navigate. I led competitor review projects, wrote and optimised blogs, and produced quarterly Market Insight Reports in collaboration with cross-functional teams. Using SEO tools to improve search performance and Jira agile workflows to manage projects from concept to launch, I delivered content that was on-brand, data-driven, and focused on enhancing the overall customer experience.

Yes. I was given responsibility for managing my own projects from start to finish, making decisions, and presenting my work to stakeholders for approval. I often led meetings, coordinated with multiple teams to keep projects on track, and was trusted to suggest and implement improvements. I also took on additional initiatives outside my core role, such as delivering AI training sessions and helping run an internal campaign, which gave me the chance to develop leadership skills and make a broader impact.

Yes. I developed my project management skills by working within agile workflows in Jira, learned to apply SEO tools more strategically to drive traffic, and strengthened my ability to adapt content for different audiences using AI-assisted editing. I also improved my stakeholder communication skills through regular collaboration with cross-functional teams, and gained confidence in leading initiatives, from training sessions to internal campaigns.

Here’s a polished version of that answer:
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I received a lot of support throughout my placement from a friendly, experienced, and approachable team. My manager provided regular check-ins to review progress and offer guidance, and colleagues were always willing to share their expertise or answer questions. This created a supportive environment where I felt confident to take on new challenges and develop my skills.

Lots of different ethnic groups

I thoroughly enjoyed my placement. The work was varied, meaningful, and allowed me to make a tangible impact, while the collaborative and supportive team culture made the experience even more rewarding. I valued the opportunity to learn from experienced colleagues, take ownership of projects, and contribute to initiatives I’m passionate about.

Yes