Operations Intern Review

Versatile role with a lot of opportunity for learning. No expectations to know everything going in as everything is taught to you on the job. Amazon employees are always friendly and passionate about helping new starters. Job itself involves owning a project assigned by your manager. As an Ops intern you can be based in a fulfillment center (where parcels are packed), sort center (parcels come packed and get sorted to different locations to be sent to delivery stations), or a delivery station (parcels are sorted and assigned to drivers who take them to customers). The role itself will be different depending on which of these you are assigned to.

Every Amazon intern has a project that you own. You are entirely responsible for every aspect of this project. A lot of autonomy in terms of the direction you want to take with it and how you want to structure it. Managers assign the project but tend to be very open to collaboration (I was initially assigned a presentation as my final deliverable but asked if I could write a narrative doc instead as I wanted to develop my Amazon writing skills). I was never given too much responsibility in an overwhelming capacity. Sometimes I felt I had too little but worked with my manager and my team to find more work for me.

- Leadership skills
- Data analysis
- Root cause analysis
- Lean 6 Sigma
- Stakeholder management
- Project management

Everyone on site was always friendly and willing to help. One of Amazon's Leadership Principles is "hire and develop the best" so people go out of the way to do so. The Amazon Intern team (AUTA) are helpful as well when needed, any problems or questions related to the intern program, reach out to them. As such a huge company, Amazon have a lot of internal resources (internal wiki/AI chat bots etc).

Company culture is very unique but very good. Everyone is kind and willing to help and support new hires at all times. Huge focus on DEI and engagement.

Thoroughly enjoyed. The people definitely made the job for me but it depends on you and how well you gel with the people around you- luck of the draw pretty much. The role itself was an amazing opportunity to learn and grow.

Yes