IT Service Desk Team Leader Review
at Travis Perkins plc
Higher Level Apprenticeship
Construction
Daventry
Review Submitted: June 2025
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Daily Team Management of up to 7 analysts and 1 senior, hosting regular performance and mentoring sessions.
• Oversee and participate in the Recruitment, Selection and Employment of new resources onto the IT Service Desk.
• Accountable for achieving agreed KPIs Produce, monitor and present regular reports on the team’s performance.
• Verifying the quality, accuracy and timelines of responses and actions taken by Analysts.
• Work collaboratively with the Service Continuity Team to clearly identify trending and recurring incidents
• Contributing towards the Knowledge Management Platform to drive staff collaboration and development.
• Ensure all HR processes are followed for the team to include PDP, Annual Reviews & disciplinary procedures etc.
• Assisting with maintaining the Service Desk Knowledge base, ensuring that articles are up to date at all times, ensuring that new services are introduced to the Service Desk in line with Service Transition.
• Work within defined processes / defining process gaps.
• Management of 3rd party suppliers & customers.
• Oversee and participate in the Recruitment, Selection and Employment of new resources onto the IT Service Desk.
• Accountable for achieving agreed KPIs Produce, monitor and present regular reports on the team’s performance.
• Verifying the quality, accuracy and timelines of responses and actions taken by Analysts.
• Work collaboratively with the Service Continuity Team to clearly identify trending and recurring incidents
• Contributing towards the Knowledge Management Platform to drive staff collaboration and development.
• Ensure all HR processes are followed for the team to include PDP, Annual Reviews & disciplinary procedures etc.
• Assisting with maintaining the Service Desk Knowledge base, ensuring that articles are up to date at all times, ensuring that new services are introduced to the Service Desk in line with Service Transition.
• Work within defined processes / defining process gaps.
• Management of 3rd party suppliers & customers.
To what extent do you enjoy your programme?
5/5
I liked the group learning and the ability to self learn as well
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, Maths and English. People Management, How to develop people and assist people through change
Structure and Support
How well organised/structured is your programme?
5/5
Work in my own pace but keeping to deadlines. If i was busy with my work I told my tutor and was able to get extensions
How much support do you receive from your employer?
5/5
I had a day dedicated to my work
How much support do you receive from your training provider when working towards your qualifications?
5/5
I had monthly feedback sessions to see how my work is and if I needed any assistance
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
with the skills I had gained gave me more confidence for my role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Music social group, charity walks
Recommendations & Advice
Would you recommend Travis Perkins plc to a friend?
Yes
Why?
They give you the ability to go do your job
What tips or advice would you give to others applying to Travis Perkins plc?
Absorb and network there are so many moving parts to TP and there is so much information out there
