SRRT Administrative officer Review
at HMRC
Level 3 Apprenticeship
Customer Service
Nottingham
Review Submitted: May 2025
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
My role was delivering customer service across government in times on peak periods and demands. The job role could change depending on this.
To what extent do you enjoy your programme?
4/5
I enjoyed it a lot however I didn't find it very challenging
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
It gave me lots of confidence and allowed me to network
Structure and Support
How well organised/structured is your programme?
5/5
It was well structured, online learning with a skills coach
How much support do you receive from your employer?
4/5
I received a lot of support and time to complete the apprenticeship
How much support do you receive from your training provider when working towards your qualifications?
5/5
I received lots of support from my skills coach, helping me to achieve 2 distinctions
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
it enabled me to reflect on my role and helped me to write about that, similar to in job applications. It helped me to gain a new role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, there's plenty of extra curricular activities!
Recommendations & Advice
Would you recommend HMRC to a friend?
Yes
Why?
As an entry level apprentice, I was able to earn and learn whilst gaining confidence and developing professional skills, experience and a network
What tips or advice would you give to others applying to HMRC?
Just give it a go! Read through all the support packs
