COFM Review
at Royal Mail Group
Level 3 Apprenticeship
Customer Service
London
Review Submitted: April 2025
Overall Rating
2.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2/5
-
Overview of Role
2/5
-
Skills Development
2.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
1/5
My role encompasses covering Customer Operation Managers in different sites across East London
To what extent do you enjoy your programme?
3/5
The programme is very well organised and comprehensive
Skills Development
Have you learnt any new skills or developed existing skills?
2/5
Yes, Leadership techniques to manage better difficult situation, as well feel more confident with my existing knowledge
Structure and Support
How well organised/structured is your programme?
4/5
Very well structured and organised
How much support do you receive from your employer?
1/5
Support is been inconsistent. The current work environment is not ideal for learning due to constant changes, poor working environment and lack of role structure.
How much support do you receive from your training provider when working towards your qualifications?
3/5
Training provider is been good so far.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
I had an advanced level of understanding of the content of the course as I hold a Level 6 Bachelors degree in accounting and finance. I have studied management before and some of the theories were know by me. But its always good to revisit and learn new concepts. I believe that the course has not changed the way I perform but enhanced my skills and confidence.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
No
Recommendations & Advice
Would you recommend Royal Mail Group to a friend?
No
Why?
Not a great environment for mental health, lack of progress and slow development.
What tips or advice would you give to others applying to Royal Mail Group?
N/a
