Customer Operations Future Manager Review
at Royal Mail Group
Level 3 Apprenticeship
Business Operations
Chatham
Review Submitted: April 2025
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
As a cover manager I have to go to different offices every week. I manage a delivery office and the role is based to manage a team, fill reports, customer service, check performance, check budget, health and safety.
To what extent do you enjoy your programme?
4/5
I enjoy the programme the only issue sometimes is getting on track with my learning.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
My people skills is getting better and I am learning more about finance.
Structure and Support
How well organised/structured is your programme?
4/5
Well structure, easy to follow and I have a support from my skills coach when needed.
How much support do you receive from your employer?
4/5
Good support, I have a training day every week.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Great support, when I need a extra support or if I have any doubt, my skill coach is available.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I am getting better knowledge, essential skills, and with that I can perform better my role. The adaptation through the learning and the daily tasks is great and I can apply mostly of my learning in my job.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
We have but not often.
Recommendations & Advice
Would you recommend Royal Mail Group to a friend?
Yes
Why?
Because it is a well know company and I am happy with my job.
What tips or advice would you give to others applying to Royal Mail Group?
First you have to be showcase the skills, be honest and accurate, prepare for any online assessment, research the company and practise for interviews.
