Registry Office Review

Item: Registry Office at Cheshire West and Chester Council
Rating: 3.7
Author: Anonymous

at Cheshire West and Chester Council

Level 3 Apprenticeship

Business Operations

Chester

Review Submitted: April 2025

Overall Rating

3.7 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

3.5/5 - Overview of Role

4/5 - Skills Development

3.2/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

3/5

Answering calls, issuing birth death and marriage certificates, covering reception, taking responsibility of stock, speaking to the coroner and medical examiner, booking in appointments to register birth, deaths and marriages, speaking to the call centre and being a marriage officer which is checking the marriage schedule is all correct and the legal requirements are completed during the ceremony.

To what extent do you enjoy your programme?

4/5

I Really enjoy my job and the work that I do and tasks I have to complete daily and I have also learnt a lot of vital skills which will help me for my future.

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

I've learnt about the registry office and all the legal requirements which have to be followed. I've also learnt customer service skills and how to deal with difficult customers.

Structure and Support

How well organised/structured is your programme?

3/5

Overall my programme is organised, however I think there could be improvements on the way work is delivered and taught.

How much support do you receive from your employer?

4/5

I receive a lot of support from my employer and I ask questions about how the business operates and different processes which help me in my college work.