Customer operations manager Review
at Royal Mail Group
Degree Apprenticeship
Logistics and Operations
Sheffield
Review Submitted: April 2025
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
people and process management. Building repours with staff, coaching staff, answering customer complaints, ensuring mail and parcels are delivered on a daily basis.
To what extent do you enjoy your programme?
4/5
Can be stressful at times but is rewarding and people are lovely.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have developed my people skills, my data analytical skills.
Structure and Support
How well organised/structured is your programme?
4/5
I have been oved around a few roles but have found this advantageous. corndel offer a well structured learning programme
How much support do you receive from your employer?
5/5
My employer offers as much support as they can.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Corndel offer plenty of resources as well as coaching and mentoring support.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My training directly corresponds with my work
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
X-mas work events, fundraising activities.
Recommendations & Advice
Would you recommend Royal Mail Group to a friend?
Yes
Why?
very supportive and offer massive diverse range of apprenticeships.
What tips or advice would you give to others applying to Royal Mail Group?
Networking is very useful and can help out massively.
