DTS Apprentice Review
at NG Bailey
Degree Apprenticeship
Computer Systems Engineering
Leeds
Review Submitted: April 2025
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
4/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
In my role at NG Bailey, I am being taught how to handle 1st line support, manage IT assets, assisting with WIFI Surveys, I am developing my skills on attending faults for the customer with an engineer and fixing the issue such as switch migrations, wi-fi migrations, cab & wire installations
To what extent do you enjoy your programme?
5/5
I really enjoy my programme as it offers a strong balance between hands-on experience and learning opportunities. I like being involved in real projects like Network migrations and support tickets, and I find it rewarding to see how my work contributes to the team. It’s helping me grow technically and professionally.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt how to create my own network using configurations in the CLI, i have learnt the fundamentals and advanced way to manage and create a network, how to speak to customers in a professional manor, managing IT tickets, Wi-fi networking through has on surveys and analysis, time management
Structure and Support
How well organised/structured is your programme?
5/5
Overall, the programme is well-structured. I’ve had clear guidance on my responsibilities and support when learning new systems like the ticketing platform and Wi-Fi tools and Networking tools. There’s a good mix of independent tasks and team collaboration. Some areas could benefit from a more defined training path, but it's been a solid experience so far.
How much support do you receive from your employer?
5/5
I receive a good level of support from my employer. The team is approachable and always willing to help when I have questions or need guidance. I’ve been given opportunities to learn through hands-on experience, and there’s a clear interest in helping me develop my skills and grow in the role.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive consistent support from my training provider while working towards my qualifications. They’re responsive to any questions I have and provide useful feedback on my assignments. Regular check-ins every 2-3 months to help me stay on track, and the resources they offer have been helpful in understanding the modules I am taking
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel that my qualification supports my role well by giving me a solid understanding of IT concepts and workplace practices. It helps me apply what I learn directly to real tasks, like handling support tickets and working on systems projects. This helps my day-to-day work and boosts my confidence.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We have a whole page where you can help and volunteer with charities and local communities, there is a golf club you can join and we also are the sponsor of Wakefield Trinity rugby so we can attend social events such as the finals. There are a lot of other activities you can do as well
Recommendations & Advice
Would you recommend NG Bailey to a friend?
Yes
Why?
I’d refer a friend to NG Bailey because it’s a supportive and professional place to work, with real opportunities to learn and grow. The team is friendly, the work is varied and hands-on, and there’s a strong focus on development. It’s a great environment for anyone starting or progressing in their IT career.
What tips or advice would you give to others applying to NG Bailey?
I’d advise others applying to NG Bailey to show a real interest in learning and being hands-on. Be open to asking questions, take initiative with tasks, and don’t be afraid to get involved in different areas like support, projects. It’s a great place to grow both personally and professionally.
