VP Customer Success EMEA Review
at SAP
Degree Apprenticeship
Customer Service
Feltham, Greater London
Review Submitted: April 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Managing team of customer support/technology specialists to support and develop 8500+ business customers post-sale to ensure their projects are successful. Purpose of the team is to drive successful outcomes that in turn protect renewals and drive further growth.
To what extent do you enjoy your programme?
5/5
Thoroughly enjoyed the programme including rare opportunity to take a step back and invest in myself. The accompanying masterclasses have been particularly insightful, plus the opportunity to collaborate and compare experiences with fellow apprentices.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have developed numerous new skills, primarily in area leading change and transformation. This includes structuring transformation initiatives, communication strategies and managing the risk associated with major change.
In parallel I have developed and enhanced existing skills including team leadership, communication, brand management. I have attended training in some of these topic before (in some cases many years ago) but the course has gone further plus enabled me to combine with practical application.
In parallel I have developed and enhanced existing skills including team leadership, communication, brand management. I have attended training in some of these topic before (in some cases many years ago) but the course has gone further plus enabled me to combine with practical application.
Structure and Support
How well organised/structured is your programme?
5/5
The programme is extremely well structured with weekly units/goals supported by regular reviews with my coach. The advanced of the structure for me is that I can control the pace which is critical given fluctuating work demands. This allows me to get ahead when I can, or take a short pause when needed. can,
How much support do you receive from your employer?
5/5
I have been given flexibility to manage this around work, plus regular reviews with my boss and sponsor. The end point assessment is a real business project agreed with my manager.
How much support do you receive from your training provider when working towards your qualifications?
5/5
We receive excellent support including both formal/structured group and 121 session - plus informal feedback/help in between when required.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I am leading a major organisational transformation, the size of which I have not done before. This training is perfect timing and critical to helping me plan and think ahead as to how to manage it, avoid common pitfalls. I have received feedback from colleagues that they have noticed a subtle, positive changes in my approach.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, we are fortunately that SAP offers an enormous range of extra-curricular activities covering most things you could imagine. This ranges from mindfulness, to various sporting clubs/teams, interest groups, networking (internal and external). A member of my team even recently started up a board games club! We are fortunate to have on-site gym and studio to enable some of this.
Recommendations & Advice
Would you recommend SAP to a friend?
Yes
Why?
From a career perspective SAP is a phenomenally successful organisation offering a vast array of career opportunities. It is fast paced, fast changing organization at the forefront of technology innovation.
It is hard to fault the working environment, as SAP offers extremely flexible working, generous conditions and the most pleasant office working environments. Things like free canteen for all, on-site gyms, free EV charging, extensive employee support/health services are just a few things that are standard.
It is hard to fault the working environment, as SAP offers extremely flexible working, generous conditions and the most pleasant office working environments. Things like free canteen for all, on-site gyms, free EV charging, extensive employee support/health services are just a few things that are standard.
What tips or advice would you give to others applying to SAP?
SAP is hugely in demand popular employer. For some roles we get 100s, sometimes 1000s of applicants from around the world. Strongly recommend candidates seek opportunities to learn about SAP in advance, attend open days, events (online or physical), leverage any personal contacts for insights before applying so you can tailor your application.
