Customer Operations Manager Review
at Royal Mail Group
Level 3 Apprenticeship
Business Operations
Oxford
Review Submitted: April 2025
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
managing postmen and women to provide an excellent service to out customers
To what extent do you enjoy your programme?
5/5
very much so it was very informative and and has helped me to become a better leader, learning skills I can use to interact with my team
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, I have learnt about emotional intelligence, active listening, self awareness and many different leadership styles, techniques and models which I can utilise in my role.
Structure and Support
How well organised/structured is your programme?
5/5
very well structured my favourite and most useful part of the learning had to be the virtual classrooms, interacting with other learners and discussing topics made it easier to learn and gather different opinions, perspectives.
How much support do you receive from your employer?
5/5
I did receive support from my employer but due to the fast paced working environment that I work in, lack of managerial cover and resources it was difficult to get my allocated study time. I also worked in a challenging high impacting unit which made it more difficult.
How much support do you receive from your training provider when working towards your qualifications?
5/5
A lot!! [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] my coach was a saviour he was always at hand to help and support me when I needed it. Fantastic experienced coach.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
the qualification and learning has helped me to become a better leader by having a better understanding of different leadership styles and adapting to suit the needs of the team. Communication within my team has improved, morale is high and productivity has increased.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
no not really. we attended internal events on progress and change but nothing more than that.
Recommendations & Advice
Would you recommend Royal Mail Group to a friend?
Yes
Why?
I love my job, leading my team. The fast paced working environment keeps me on my toes which keeps my job interesting.
What tips or advice would you give to others applying to Royal Mail Group?
Be prepared for change, the company is continuing to grow and develop in order to compete with other companies providing similar services to ours.
