Customer Operations Manager Review
at Royal Mail Group
Level 3 Apprenticeship
Logistics and Operations
Poole, Dorset
Review Submitted: April 2025
Overall Rating
2.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2/5
-
Overview of Role
3/5
-
Skills Development
2.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
2/5
Daily management of an operational workforce alongside forward planning and reporting to business stakeholders.
To what extent do you enjoy your programme?
2/5
Honestly, it changes from day to day. I thought I had considered everything before taking on the apprenticeship in relation to my daily workload and having a work life balance, some days I am not sure I did.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Yes. I am trying to use what I am learning and feeding into my daily tasks to help with making more informed decisions.
Structure and Support
How well organised/structured is your programme?
4/5
The programme is professionally run and well structured. I personally find the fully online/digital approach for learning not conducive with my preferred learning style. This makes it harder for me.
How much support do you receive from your employer?
1/5
My line managers have been very supportive when I have discussed it with them. Aside from that no one is taking any interest
How much support do you receive from your training provider when working towards your qualifications?
4/5
My first DLC was brilliant and my FS Tutor has been really supportive.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
I was hoping it would help me analyse data better and make more informed decisions. I am still learning and am now questioning if I picked the right apprenticeship for me.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
Absolutely not, Royal Mail lost it community spirt a long time ago.
Recommendations & Advice
Would you recommend Royal Mail Group to a friend?
No
Why?
Since privatisation we have been in a constant state of flux with no real direction or leadership. I want to feel like I work for a company that wants to succeed not just survive.
What tips or advice would you give to others applying to Royal Mail Group?
We are a national institution offering great pay and T&C's, but we have many challenges. We need people to drive that change and make us the competition.
