Delivery & Collection Manager Review
at Royal Mail Group
Higher Level Apprenticeship
Customer Service
Newcastle upon Tyne
Review Submitted: April 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Responsible for line management of 30+ delivery drivers including workload, attendance, conduct and health and safety. Working to achieve KPIs and budget, managing quality of service and costs.
To what extent do you enjoy your programme?
5/5
I am thoroughly enjoying the learning.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
The course has enabled me to do a lot of self reflection on my own management style and approach. I have also studied a lot of leadership theory and how I can coach and develop my team. This has allowed me to develop skills and also learn some new skills.
Structure and Support
How well organised/structured is your programme?
5/5
I feel it is very well organised and structure with great support from my PDE.
How much support do you receive from your employer?
5/5
My line manager is invested in my learning and supportive.
How much support do you receive from your training provider when working towards your qualifications?
5/5
He has been a great support for me.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I think this training is perfect for me in my role and was why i chose to do this particular course.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Some professional working events but not many i get involved with.
Recommendations & Advice
Would you recommend Royal Mail Group to a friend?
Yes
Why?
I feel that Royal Mail has always been a supportive employer and allowed me opportunities to expand my knowledge and develop.
What tips or advice would you give to others applying to Royal Mail Group?
Be positive, be brilliant, be part of it
