Resolutions Apprentice Review
at Fidelity International
Level 3 Apprenticeship
Finance
Kingswood, Surrey
Review Submitted: April 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Working in resolutions I handle clients and advisers complaints and concerns. This allows me to build effective relationships with clients and advisers helping to resolve their concerns. This involves written and phone contact with clients during and after a full investigation into their concerns
To what extent do you enjoy your programme?
5/5
II love my apprenticeship in complaints because it’s incredibly rewarding to help customers and resolve their issues. It’s a great opportunity to develop my communication and problem-solving skills. Every day is different, and I enjoy the challenge of finding solutions and improving customer satisfaction. Plus, I’m always learning and growing professionally.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have continued to build professional relationships which has enhanced my professional skills whilst on the phone to clients and advisers. Time keeping is a big one in complaints due to the regulatory timeframes set by the FCA. Collaboration due to the investigations requiring many different teams involved
Structure and Support
How well organised/structured is your programme?
5/5
My programme gave me one day a week set to completing my apprenticeship work and personal development. This allowed me to keep on track with my apprenticeship work and balance a working job at the same time.
How much support do you receive from your employer?
5/5
During my apprenticeship programme, I've received tremendous support from my mentors and colleagues. They've provided guidance, feedback, and encouragement every step of the way. Regular training sessions and one-on-one meetings ensure I'm well-equipped to handle my role. Their support has been instrumental in my professional growth and development.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training provider offers exceptional support as I work towards my qualifications. They provide comprehensive resources, regular feedback, and personalised guidance. The tutors are always available to answer questions and offer advice. Their consistent encouragement and expertise ensure I stay on track and motivated throughout my apprenticeship journey.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
As part of my apprenticeship i completed the IOC 1 exam which gained me key learnings of financial products and the markets themselves allowing me to expand my knowledge in the financial sector
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, there are various extra-curricular activities at my work. We have social events like team outings, along with numerous professional networking events such as industry conferences, workshops, and seminars. These activities provide excellent opportunities for bonding with colleagues and fostering professional growth. Engaging in these events helps build a strong network and enhances collaboration outside regular work hours.
Recommendations & Advice
Would you recommend Fidelity International to a friend?
Yes
Why?
I love working at Fidelity International because of its supportive and collaborative environment. The company offers great opportunities for professional growth through training and development programmes. The culture is inclusive and values employee well-being. Additionally, Fidelity International's commitment to innovation and excellence makes it a dynamic and rewarding place to build a career.
What tips or advice would you give to others applying to Fidelity International?
When applying to Fidelity International, research the company’s values and culture to tailor your application. Highlight your skills and experiences that align with their commitment to innovation and excellence. Prepare thoroughly for interviews, showcasing your adaptability and teamwork abilities. Demonstrate enthusiasm for professional growth and a genuine interest in the financial industry.
