Level 2 apprentice field technician Review
at Virgin Media O2
Level 2 Apprenticeship
Customer Service
Redditch
Review Submitted: April 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I go into customers homes who are either having broadband and tv services installed, or to fix people's problems if that already have it.
To what extent do you enjoy your programme?
5/5
I enjoy the benefits involved specifically work/life balance
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Problem solving and customer service skills
Structure and Support
How well organised/structured is your programme?
5/5
Very well
How much support do you receive from your employer?
5/5
Plenty of support from both apprentice support and management.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Plenty as I get study days to be able to focus on my work instead of using my own time.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Helps me have a knowledge of the work.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are, as they put on 3 peak challenges, wolf run etc.
Recommendations & Advice
Would you recommend Virgin Media O2 to a friend?
Yes
Why?
Because of the benefits the company offer and the importance of the role
What tips or advice would you give to others applying to Virgin Media O2?
Do your research and be prepared.
