customer resolution agent Review
at Centrica
Level 3 Apprenticeship
Customer Service
Manchester
Review Submitted: March 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
so we take calls inbound from customers resolving there query's and making sure we follow all correct journeys for the customers
To what extent do you enjoy your programme?
5/5
i really do like it and would recommend the programme to everyone
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
yes i have been able to use a laptop to a very high demand now and the Systems too i have a lot of new skills in my role modle point of veiw to my nephews and nieces
Structure and Support
How well organised/structured is your programme?
5/5
it is very well organized down to the schedule and this is what u follow and is very simple to as well there is lots of breaks and even an allowance on personal brakes.
How much support do you receive from your employer?
5/5
we receive lots of support and there is lots off background help with the private help with add on with your enrolment
How much support do you receive from your training provider when working towards your qualifications?
5/5
we receive lots just send them a message and reply is mostly given with in half an hour
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
it gives us that understanding to know we can do it and produce this in day to day roles
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
not really we have team days a summer barbeque
Recommendations & Advice
Would you recommend Centrica to a friend?
Yes
Why?
because the environment and the way everyone is treated its great for anyone
What tips or advice would you give to others applying to Centrica?
Just be your self and smash it .ROCCO
