customer resolution agent Review
at Centrica
Level 3 Apprenticeship
Customer Service
Stockport
Review Submitted: March 2025
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
on a day to day basis this role involves speaking to customers
To what extent do you enjoy your programme?
3/5
good
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
yes customer service skills
Structure and Support
How well organised/structured is your programme?
5/5
a few bumps along the way but were resolved quickly now a great programme
How much support do you receive from your employer?
5/5
enough to ensure we do well
How much support do you receive from your training provider when working towards your qualifications?
4/5
quite alot
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
alot of events available
Recommendations & Advice
Would you recommend Centrica to a friend?
Yes
Why?
great place to work with lovely employers
What tips or advice would you give to others applying to Centrica?
not everyday is the same
