Customer Resolution Agent Review
at Centrica
Level 3 Apprenticeship
Customer Service
SK6
Review Submitted: March 2025
Overall Rating
3.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
3/5
-
Skills Development
2.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Taking calls on a day to day basis handling customers issues cases by case
To what extent do you enjoy your programme?
3/5
I enjoy the work life balance that i have and enjoy the freedom of online learning however this can be challenging at times when trying to contact our trainer
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
In my job role i have learnt multiple new skills which guide me through calls however in my apprenticeship I have not learnt much
Structure and Support
How well organised/structured is your programme?
2/5
I would say it has a strong structure i.e when work is due but the work we are given to do is not very structed and is just question after question
How much support do you receive from your employer?
5/5
Endless
How much support do you receive from your training provider when working towards your qualifications?
1/5
Not much sometimes we request further help on a study day but don't get a response until the following day
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
1/5
If I'm completely honest i wouldn't say i have learnt anything on the course which i have taken in to my job role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes there any many different events on in the office on office days
Recommendations & Advice
Would you recommend Centrica to a friend?
Yes
Why?
It's a happy and safe working environment
What tips or advice would you give to others applying to Centrica?
To give it your all!
