assistant general manager Review
at Wagamama
Higher Level Apprenticeship
Hospitality Management
Gateshead
Review Submitted: March 2025
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
3.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
assistant general manager, responsible for looking after the site, teams and guest experience, rotas, marketing, health and safety, ordering and stock inventory, meeting labour spend requirements and guest expectation scores. training the team, cascading information to teams, setting up and running shifts, dealing with complaints, performance issues, recruitment
To what extent do you enjoy your programme?
4/5
i found a fair chunk of the programme covering aspects of the role i am already very familiar with e.g. recruitment etc but its enjoyable to have a better understanding and background behind different theories and techniques
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
so far alot of the programme covers material i have been doing for a long time but i have developed new techniques relating to time management, and changing the way i communicate with others to match their learning styles etc
Structure and Support
How well organised/structured is your programme?
4/5
i really enjoy the structure of the programme being broken down into weekly modules and leaving time/space for further research
How much support do you receive from your employer?
5/5
i always get the time to do my work and the opportunity to undertake new tasks to help with my otj hours
How much support do you receive from your training provider when working towards your qualifications?
3/5
aptem is pretty consistent, i think the support tutors are engaging but maybe have a lot of learners to look after
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
for me i feel it has been more of a mindset change and giving more information to improve on skills rather than a huge amount of new information due to being in a management role for 10 years i have covered quite a fair bit through experience in role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
we host marketing activities to engage with local communities and support people with career development e.g. school visits etc
Recommendations & Advice
Would you recommend Wagamama to a friend?
Yes
Why?
i believe the company is doing the right thing at heart for communities and the teams that work for them, the hours are flexible, benefits are good and the company is very diverse for career development opportunites
What tips or advice would you give to others applying to Wagamama?
be honest and genuine
