Front of House Manager Review
at Wagamama
Higher Level Apprenticeship
Hospitality Management
Grays
Review Submitted: April 2025
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role includes running a shift and managing team members on that shift. Communicating with back of house and ensuring all the guests are happy. I deal with any problems or complaints and help the team run a smooth shift. I encourage team members progression and strive to keep brand standards high.
To what extent do you enjoy your programme?
4/5
I have really enjoyed the programme especially as a joint cohort with another large brand as it’s given a wider insight into the industry.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt a lot about management styles and how best to manage change and expectations. I have learnt theories to back up ideas regarding feedback and marketing and have overall improved my understanding of the reasons why we do what we do.
Structure and Support
How well organised/structured is your programme?
4/5
Very well structured and organised
How much support do you receive from your employer?
4/5
Lauren has been awesome and the brand are really supportive.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Lifetime offer unlimited support and are always there to help.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I think this course has made me a much better manager overall and helped me a great deal.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
Not really
Recommendations & Advice
Would you recommend Wagamama to a friend?
Yes
Why?
A great brand ethic and supportive community
What tips or advice would you give to others applying to Wagamama?
Be yourself!
