customer service Review
at Centrica British Gas
Level 3 Apprenticeship
Customer Service
Leicester
Review Submitted: March 2025
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
3/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
A customer service role involves interacting with customers to address their inquiries, resolve issues, and ensure a positive experience with the company's products or services.
To what extent do you enjoy your programme?
4/5
i enjoy my programme a lot as my colleagues and manager are very nice people and are available to help when i need help or dont know what to do
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
i have learnt and developed existing skills at my time at British gas, whilst working at british gas i have strengthened my communication skills as i have started to deal with more customers and have gained knowledge about the company and their products
Structure and Support
How well organised/structured is your programme?
4/5
my programme is structed well as we have updated shcedules and updated websites and information to use to be better
How much support do you receive from your employer?
4/5
when starting this programme i received a lot of support and training which helped me strengthen my skills to get to where i am today
How much support do you receive from your training provider when working towards your qualifications?
4/5
i receive a lot of help and have meetings with my training provider to make our assignments we have to do easier
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
i feel like my qualification helps me to perform better in my role as we gain more knowledge from doing our assignments which we can use whilst we are taking calls to better support our customers
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
the activities we have that are out side of work is going out to eat as a team and volunteering
Recommendations & Advice
Would you recommend Centrica British Gas to a friend?
Yes
Why?
as you are well taken off and the work environment is easy, and you also get to work from the comfort of your own home
What tips or advice would you give to others applying to Centrica British Gas?
nothing
