Customer Experience Specialist Review
at Unilever
Degree Apprenticeship
Supply Chain Management
Kingston upon Thames
Review Submitted: March 2025
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I work with some of our main customers, driving high supply rate and building customer relationships.
To what extent do you enjoy your programme?
3/5
I enjoy it, but it is very intense and there isn't always the support needed from the internal unilever team.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I've learnt numerous new skills: presenting, negotiating, dealing with customers, internal stakeholders
Structure and Support
How well organised/structured is your programme?
2/5
There is lack of organisation. The way the rotations work isn't the same for all the apprentices, and delayed communication.
How much support do you receive from your employer?
3/5
Lots of support from my team, lack of support from the unilever future careers team.
How much support do you receive from your training provider when working towards your qualifications?
5/5
lots of support, brilliant support.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
It helps me understand the business overall and gain knowledge, but it can't always be implemented in my day to day role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes loads
Recommendations & Advice
Would you recommend Unilever to a friend?
Yes
Why?
it is a global company with large opportunities
What tips or advice would you give to others applying to Unilever?
be honest, be yourself and put boundaries in straight away
