Customer Resolution Agent Review
at Centrica
Level 3 Apprenticeship
Customer Service
Leicester
Review Submitted: March 2025
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
4/5
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Skills Development
4.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My job role is a Customer Resolution Agent and this involves dealing with customer queries and complaints daily.
To what extent do you enjoy your programme?
5/5
I enjoy my programme very much
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt how to use British Gas systems and improved my IT skills and I have also learnt how to better manage customer expectations and how to deal with complaints appropriately
Structure and Support
How well organised/structured is your programme?
5/5
Very structured.
How much support do you receive from your employer?
5/5
A lot of support in work duties and customer queries
How much support do you receive from your training provider when working towards your qualifications?
4/5
My training provider is very supportive and helps with my apprenticeship and provides feedback when needed
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel it improves it massively due to being able to provide better service for customers by understanding the details involved in customer service
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There is a games room in the office and I also take part in activities with colleagues outside of work (such as pool)
Recommendations & Advice
Would you recommend Centrica to a friend?
Yes
Why?
I believe British Gas is a good company to work for , It gives a very good work-life ratio and the ability to be flexible with working (work form home). There is also many benefits to take part in such as share save.
What tips or advice would you give to others applying to Centrica?
I would advise if your applying for British gas is try to gain a slight understanding of how the energy business works so you can have a slight advantage over others
