Customer Resolution Agent Review
at Centrica
Level 3 Apprenticeship
Customer Service
Leicester
Review Submitted: March 2025
Overall Rating
3.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
3/5
-
Skills Development
3.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
In my role I solve customer queries and assist customers.
To what extent do you enjoy your programme?
3/5
I find this programme enjoyable, I have met a lot of new people along the way of my apprenticeship journey and have learnt new skills and developed professionally.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
- Improved my communication skills
- work well under pressure
- Improved active listening skills
- Patience
- work well under pressure
- Improved active listening skills
- Patience
Structure and Support
How well organised/structured is your programme?
3/5
The structure is organised however some assignments do take a bit long to complete so I fee like 8 hours a week would not be enough to complete a 35 hour assignment.
How much support do you receive from your employer?
4/5
I receive a good amount of support from my employer.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I receive a good amount of support.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
My qualification will help me in my future career.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
N/A
Recommendations & Advice
Would you recommend Centrica to a friend?
Yes
Why?
BG is a good company to work for because they treat employers well which motives me to work really well.
What tips or advice would you give to others applying to Centrica?
Research the company.
