Customer resolution agent Review
at Centrica
Level 3 Apprenticeship
Customer Service
Leicester
Review Submitted: March 2025
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
5/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Dealing with customer queries and making sales for the company
To what extent do you enjoy your programme?
3/5
It is okay, however I feel like some of the assignments are repetitive and I find myself speaking about the same thing for some tasks
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, I have developed my customer service skills and communication skills.
Structure and Support
How well organised/structured is your programme?
5/5
Very good as I have 9 hours each week to complete apprenticeship work so I dont fall behind
How much support do you receive from your employer?
5/5
I receive support when needed
How much support do you receive from your training provider when working towards your qualifications?
4/5
Support is given when needed and if I need more time I also get that
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It helps me learn more about being in the customer service industry as well as giving me an insight to customer behaviour and attitudes
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
Not sure
Recommendations & Advice
Would you recommend Centrica to a friend?
Yes
Why?
Friendly and inclusive place to work. A healthy work-life balance and many roles and departments to work in
What tips or advice would you give to others applying to Centrica?
Do it if you want
