Customer service advisor Review
at Centrica
Level 3 Apprenticeship
Customer Service
Leicestershire
Review Submitted: March 2025
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
4/5
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Skills Development
4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
so during my time here at british gas i really do enjoy it i love working from home and in the office here and there i have gotten very used to and adapted well to the job however i do think at times weve been misled for example bonus where we make sales for the company and have been told we will get paid bonus on top of our salary but 6 months in from working for the company weve then been told we do not get bonus but overall my training provider is really good for my apprenticship and they are really helpful and help when i ask as well as my manager who is supportive. On a day to day we deal with all sorts of customers from grumpy and angry customers to happy and straight forward all calls require skilll patience and effort in order to help the customer the best we can.
To what extent do you enjoy your programme?
5/5
enjoy
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
yes i have learnt new skills such as retention trained as well as dealing with angry customers logging and dealing with complaints
Structure and Support
How well organised/structured is your programme?
4/5
my programme is structrured with schedules
How much support do you receive from your employer?
4/5
yes i receive support from my peers, manager and training provider
How much support do you receive from your training provider when working towards your qualifications?
4/5
whenever required
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
very good
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
no, but we do have one day in the office which we are required to come in for and work as normal
Recommendations & Advice
Would you recommend Centrica to a friend?
Yes
Why?
good working from home helpfull support and decent pay but apprentice wage could be increased more
What tips or advice would you give to others applying to Centrica?
be kind and respectful
