Customer service advisor Review
at Centrica
Level 3 Apprenticeship
Customer Service
Leicester
Review Submitted: March 2025
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
So during my role here at British gas what I do in my job role is answering customer call and inquiries. I love the aspect of hybrid working so I have the pressure of working from home and the office. The overview of the job is split into different call types so they typically range from dealing with breakdown calls all the way to landlord inquires.
To what extent do you enjoy your programme?
4/5
I enjoy the programme and its content and it gives a realistic approach on my work as a customer service advisor.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
The new skills I learnt are presentation skills with my skills coach and i really enjoyed presenting my course work becuase it reflecting the work i was doing on calls. I also developed my existing skills in communication and listening skills in my day to day job role which allowed me to be more confident in taking calls and dealing with enquiries.
Structure and Support
How well organised/structured is your programme?
4/5
The programme is well organised.
How much support do you receive from your employer?
4/5
How much support do you receive from your training provider when working towards your qualifications?
4/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Recommendations & Advice
Would you recommend Centrica to a friend?
Yes
Why?
Meaningful work and a good community.
What tips or advice would you give to others applying to Centrica?
Research about British gas
