customer service Review
at Centrica
Level 3 Apprenticeship
Customer Service
Leicester
Review Submitted: March 2025
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
4/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
answering customer queries and making the company as profitable as possible
To what extent do you enjoy your programme?
3/5
i find it fun and not to stressful although some customers and tasks can be challenging
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
yes i developed good people skills & talk more formally and mature to people
Structure and Support
How well organised/structured is your programme?
4/5
everyone knows their roles and communication is perfect with anyone u need to talk to
How much support do you receive from your employer?
5/5
an amazing amount i do not feel bad for asking questions as my employer is very understanding
How much support do you receive from your training provider when working towards your qualifications?
4/5
again like my manager, my training provider is always there when i need her
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
it gives me better understandings of the role im doing and what i can do to improve aswell
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
yeah we have days allocated to helping charity workers and we also have days out as a team for dinners
Recommendations & Advice
Would you recommend Centrica to a friend?
Yes
Why?
because for the type of job it is the money is good and there is always ways to move up the working ladder
What tips or advice would you give to others applying to Centrica?
just be yourself
