Customer Service Advisor Review
at Centrica
Level 3 Apprenticeship
Customer Service
Leicester
Review Submitted: March 2025
Overall Rating
2.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
3/5
-
Skills Development
2.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
My role includes interacting with customers on a day to day basis and either giving them advice on what insurance they can buy or booking appointments for them
To what extent do you enjoy your programme?
3/5
I would say i enjoy my apprenticeship quite a bit it is entertaining seeing how much some people pay for insurance and dealing with complex enquires as a whole and i think its quite entertaining
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I have learnt how to use the systems and how to communicate with customers more efficiently and also how to have a bit more empathy
Structure and Support
How well organised/structured is your programme?
3/5
I would say its quite organised but there are certain points where it does feel like something hasn't been planned or thought through at all but that is a very small part of the time
How much support do you receive from your employer?
3/5
i receive quite a good amount of support from my employer they often answer any questions i may have and help me alot of the time when i need
How much support do you receive from your training provider when working towards your qualifications?
2/5
I receive some support when working towards my qualifications sometimes the reply time can be long and some of the answers i get are a bit vague
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
I feel that my qualification part of my training is quite repetitive i feel that alot of the time im writing the same thing if not something very similar to something i would've wrote on the last 3 modules and
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Not that im aware of, but im not a social person
Recommendations & Advice
Would you recommend Centrica to a friend?
Yes
Why?
Its a well structured company with room to move up if you did want to dedicate a large portion of your life towards doing so
What tips or advice would you give to others applying to Centrica?
Enjoy it and try to make the most of it
